Hi I'm Alex
I was traveling a lot a few years ago both international and domestic. I came across so many businesses that Ieft me overwhelmed with negative emotions.
I realized the business ideas were great, the marketing was great even. They got me in the door after all. But the service I received made me upset sometimes. I work hard for my money after all.
It really weighed on me and I realized I had all the skills to really help entrepreneurs capitalize on their investment by maximizing their customer's experience.
We are not just talking about being polite. What are your processes for efficiency and follow-up? How do you deescalate situations? How do you transform your customers into brand ambassadors?
I am a Project Management and Operations specialist and a Certified Customer Experience Expert. Put that all together and we have magic!
Through my courses and coaching opportunities, you'll learn what the Customer Experience is and how to make it work for you. You will learn proven steps I have taken to rehabilitate customer perceptions, regain and maintain trust.
I can't wait to share it with you!