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Excellence in Service …the G.I.F.T that keeps on Giving

In 1909 Harry Gordon Selfridge, the founder of Selfridge’s Department Store in London coined the phrase “The customer is always right” this in an attempt to convince customers that they will always get good customer service at Selfridge. While that thinking/mind-set may have resonated in 1909 with some customers and to some extent still do …

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