Customer Experience Strategies + Technology = Win Now that we have the basic math out of the way let’s look a little deeper. In the world of customer experience, you even have customer experience specific software companies. There are a plethora of technological tools available for us to employ in 2020 and that is exciting. …
We have engaged this topic privately and a bit here and there in our IG Live Series – SP!KE Chats. We were fortunate to discuss some elements from an international perspective with our guest Stephanie Thum. Since we are in the election season, it seems very appropriate to dive in. Here we go! We are …
In 1909 Harry Gordon Selfridge, the founder of Selfridge’s Department Store in London coined the phrase “The customer is always right” this in an attempt to convince customers that they will always get good customer service at Selfridge. While that thinking/mind-set may have resonated in 1909 with some customers and to some extent still do …
Excellence in Service …the G.I.F.T that keeps on Giving Read More »
It is commonly thought that persons who work in customer service need to have a bubbly personality. This is simply not true. The End. Ok, ok lol we are going to dig a little deeper now that you understand that fact. Depending on brand identity, it may be suitable to have personality types that match …
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