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Services

All our services are curated to the specific needs of your team. This service outline is an overview of the areas that can be covered extensively to get your team where it needs to be for optimum success.

 

Webinar – Customer Service on Social Media

If you sell your goods & services online, you need to be fully equipped to provide excellent service on these platforms too. This is for you
 

Most of your client base is already plugged in to Facebook, Instagram, YouTube , LinkedIn etc. This will likely be where they look for you first – not your website.

This workshop will leave you with the necessary skills and guidelines for how to effectively manage your customer’s needs on the platform of their choosing.

Don’t let this opportunity miss you!

– Small groups so limited spaces available
– Step by step guideline of how to interact with your clients
– Handout to walkaway with for use in your establishment
– Get your company specific questions answered by an expert.

1:1 Sessions

  • Emerging Entrepreneurs Q&A session

  • Strategic Building Blocks

  • Service Power Pack

  • Targeted Problems

Webinars

If you sell your goods & services online, you need to be fully equipped to provide excellent service on these platforms too. This is for you

– Small groups so limited spaces available
– Step by step guideline of how to interact with your clients
– Handout to walkaway with for use in your establishment
– Get your company specific questions answered by an expert.

This workshop will leave you with the necessary skills and guidelines for how to effectively manage your customer’s needs on the platform of their choosing.

Curated Services

  • Service Standard Development
  • Change Management
  • Team Building Exercises
  • Staff Evaluation & Analysis
  • Process Evaluation & Analysis
  • Management Training
  • Staff Training
  • Service Training for Back End Staff

Service Standard Development

Many businesses don’t have a written, clear, concise service standard that the entire team can point to. This opens the door for very loose interpretation and execution. Let us help you achieve clear, communicable direction that allows for cohesion and consistency throughout your team.

Change Management

Many times people are given new tools and processes then sent off to the races. This has proven to create some hostility within the team and yield less than optimum returns. The hostility can also be passed on to the customer. Let us help you to coordinate the change so the process is as painless as possible for all.

Team Building Exercises

We assess the team dynamics and draw on our ever evolving team building options to determine and facilitate the most suitable team building session for your teams.

Staff Evaluation & Analysis

Do you have the right people on your team? What types of people do you actually need and how can you get them? Can the ones you have evolve into what you need? Let us get these issues resolved for you.

Process Evaluation & Analysis

We will help you to identify whether or not your processes are making it easy for customers/potential customers to engage with you. We will also give recommendations for how to improve the process and develop an implementation plan.

Management Training

It is essential to ensure you management team understands the impact of the customer experience and their role in optimizing the experience for the benefit of the company. We will bring insight to the needs of the team and their role in strategy, execution and maintenance.

Staff Training

Staff training helps staff to understand the why. Many times work can become robotic. If staff can understand why steps are being taken they are better able to contribute to the process. We also expose staff to the experience from the customer’s point of view and give them the opportunity to live the customer’s experience so they are better able to relate and engage. We also offer services to explore the issues of/for the staff so we are able to educate management on what the pain points are.

Service Training for Back End Staff

Persons who do not directly deal with clients often feel like there is no need for them to be involved in enhancing the customer experience. This is far from true. They do have a customer – the internal customer. Let us show them where they fit into the puzzle and how they can be of most benefit to the team in this area.

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